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  • Minority Health Minority Health Consortium Client Satisfaction Survey Thank you for participating in this survey. Your feedback helps MHC improve services, ensure quality care, and better serve individuals and families in our community. This survey is anonymous and should take about 5-10 minutes.

  • Today's Date:
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  • About Your Visit

  • 1. Which service(s) did you receive during your visit? (Check all that apply)*
  • 2. How did you hear about MHC?*
  • 3. How did you come to receive services at MHC?*

  • Access and Convenience

  • 3. How easy was it to schedule your appointment or access walk-in services?*
  • 4. Were the office hours convenient for you?*
  • 5. How would you rate your wait time from check-in to being seen?*

  • Staff Interactions and Communication

  • How welcoming and respectful was the staff during your visit?*
  • Did the staff explain your results, care options, or next steps clearly?*
  • Did you feel comfortable asking questions or expressing concerns?*
  • Did you feel staff respected your cultural identity, preferences, and needs?*

  • Quality of Care and Environment

  • Overall, how would you rate the quality of care you received today?*
  • 11. Did you feel your privacy and confidentiality were protected?*
  • 12. How comfortable and safe did you feel during your visit?*

  • Health Education & Support

  • If you received health education, information, or prevention counseling (e.g.,PrEP, STI prevention, HIV support), how helpful was it?*
  • If you were referred to other services (medical, support groups, resources), how helpful were those referrals?*

  • Satisfaction& Outcomes

  • Overall, how satisfied are you with your experience at MHC?*
  • How likely are you to recommend MHC services to friends, family, or peers?*

  • Environment& Cleanliness

  • How would you rate the cleanliness of the building overall (lobby, hallways, restrooms)?*
  • How clean was the testing or service area where you received care?*
  • Did you feel the testing area appeared safe and sanitary?*
  • Were hand sanitizer, gloves, or other visible hygiene practices used appropriately by staff?*
  • Did the cleanliness of the facility make you feel comfortable receiving services?*

  • Barriers& Suggestions

  • Did you experience any barriers during your visit (e.g., transportation, language, understanding procedures)?*

  • Thank you for your time and valuable feedback Your voice helps strengthen community health and improve care for all community health and improve care for all.

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